Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:
Unit 38 East Street
Parkway Shopping Centre
If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 14 working days along with the original receipt.
We suggest for your own protection you use 1st class registered post.
Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
In the unlikely event of the item being faulty, please contact us in the first instance. We will be happy to exchange or refund the goods. The items should be returned to us in secure packaging with a copy of your despatch note. Only goods in their original packaging will be credited. We will cover all costs for postage once this is confirmed. Once your return has been received we will notify you by email. We will endeavour to reimburse your card immediately.